Shipping Policy

Shipping Policy

Below you will find the average delivery time for all our packages:

• Once an order is placed, we take 1 - 3 working days to process the order. During the week, it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.

• Once your order has been processed, it will be dispatched, and delivery takes an average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team at support@charlotte-vancouver.com.

Placing an Order

The ordering process at Charlotte Vancouver is as simple as possible:

1. Go to the product page and add the product you want to your shopping cart by clicking the “Add to cart” button.
2. Ensure you have selected the correct variants before proceeding.
3. Click on “Proceed to checkout” and enter your correct address details.
4. After verifying your details, click “Continue shipping”.
5. On the Shipping page, you can review your shipping details. All shipments are completely free of charge.
6. Click “Proceed to payment” and select your preferred payment method.

All payments at Charlotte Vancouver are SSL-encrypted, ensuring a secure payment environment.

Available payment methods:

• Klarna (Buy now, pay later)
• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal
• EPS
• Sofort

After selecting the correct payment method, click “Complete Order”, and you will be redirected to your chosen payment method. Follow the instructions to complete your order.

If you experience any issues with your order, please contact us at support@charlotte-vancouver.com.

Shipping Costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is no minimum order quantity required.

Shipping Your Order

Once you've found your perfect fashion piece on our website, we want you to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

To keep our prices fair, we collect parcels in bulk and ship them once we reach our minimum quantity. This helps us reduce waste and contribute to a more sustainable world. We appreciate your understanding and support in creating a healthier planet.

Please note: Due to high demand, there may be occasional shipping delays. If you have any concerns, please feel free to contact our customer service team at support@charlotte-vancouver.com for assistance.