Love it or return it – no hard feelings!
We get it – sometimes things just don’t click. That’s why you have 30 days to change your mind. No stress, no worries, just fashion that feels right (or finds its way back to us).
STILL UNSURE?
At Charlotte Vancouver, we believe in delivering elegance as swiftly as possible.
Once your payment is verified, we begin processing your order immediately. Shipping usually takes 1-2 business days, ensuring your pieces reach you as soon as possible.
As soon as your order ships, you'll receive a confirmation email with your tracking number, so you can follow your package every step of the way.
Because luxury shouldn’t keep you waiting.
The moment your order ships, you’ll receive a confirmation email with a tracking link, so you can follow your package every step of the way—anytime, anywhere.
Because your next favorite piece deserves a grand arrival.
We want you to love your purchase, but if it’s not quite right, returns are hassle-free.
✔️ 30-Day Money-Back Guarantee – Return any unused items within 30 days of receipt.
✔️ Refunds are processed to your original payment method or as store credit once your return reaches our warehouse.
✔️ Easy and stress-free, because shopping should always feel effortless.
For full details, visit our Return Policy page
Fashion is all about self-expression, confidence, and feeling your absolute best.
That’s why we’re here to help you find the perfect fit for your style and personality. Whether you need sizing advice, styling tips, or just want to say hello, our dedicated customer support team is always happy to assist.
Feel free to reach out anytime via our contact form or email us at support@charlotte-vancouver.com—we’d love to hear from you!
